📝 Reservation Info & FAQ

Everything you need to know before booking your private charter service

 

✅ Service Overview

We offer private car charter services departing from Tokyo, including:

• Toyota Alphard (up to 5 passengers, luxury model)

• Toyota Hiace (up to 9 passengers, suitable for families or groups)

Popular destinations include Mt. Fuji, Hakone, Izu, Kamakura, Yokohama, Chiba, Atami, Karuizawa, and more.
All services are private and conducted by a driver who speaks basic English, Japanese, and Chinese (Mandarin).

 

💰 Pricing & Deposit

• Full payment is required to confirm your reservation.

• Once payment is received, your booking will be confirmed and a confirmation email will be sent.

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📅 Peak Season Surcharge

A 15% surcharge applies during these Japanese holiday seasons:

• Late March – Mid April (Cherry Blossom Season)

• Late April – Early May (Golden Week)

• Mid July – Mid August (Summer Holidays / Obon Festival)

• Mid October – Mid November (Autumn Leaves Season)

• Late December – Early January (New Year Holidays)

 

⏰ Duration & Overtime Fee

• A full-day charter includes up to 10 hours (e.g., 8:00 AM – 6:00 PM).

• If the trip exceeds 10 hours, an overtime fee of ¥5,000/hour applies (Alphard or Hiace).

• Overtime must be agreed upon by the driver in advance and is subject to availability.

 

🛬 Airport Pickup & Waiting Time

• Airport pickup includes 90 minutes of complimentary waiting time after your flight arrives.

• After 90 minutes, an additional ¥2,000 per 30 minutes will be charged.

• Please keep your phone on and stay reachable after landing for smooth pickup.

 

🛏 Driver Accommodation (For Multi-day Trips)

• For overnight or multi-day trips, the driver will return to Tokyo after 8 hours of service on Day 1.

• If continued service is required the next day, a driver accommodation fee will apply.

• Standard accommodation cost: ¥8,000–¥12,000 per night.

• You may book the accommodation yourself or request our assistance.

 

❗ Additional Notes

• Toll fees, parking fees, meals, and attraction tickets are not included in the quoted fare.

• Please inform us of your pickup time and address in advance.

• In the event of severe weather or unforeseen circumstances, we will assist with rescheduling if possible.

• A grace period of 15 minutes is allowed. If service time exceeds 10 hours by more than 15 minutes, an overtime fee of ¥5,000 per hour will apply.

• Overtime charges must be paid directly to the driver on the same day.

• If you require the driver to park and accompany you as a translator/guide, a ¥10,000 companion fee will apply (due to added parking fees and service time).

• Please inform us in advance if overnight service is required.

• Meal and accommodation costs for the driver (if needed) are the client’s responsibility.

• A non-refundable deposit is required to secure your booking. The remaining balance must be paid to the driver on the day of service.

 

🚫 Cancellation Policy

• Cancellation requests will be reviewed according to the circumstances and applicable cancellation policy.

• Please notify us at least 7 days in advance for cancellations or changes.

• No-shows or same-day cancellations will be charged the full remaining balance.

 

👶 About Child Safety Seats

We do not provide baby or child safety seats, due to the following:

• In Japan, commercial vehicles (green license plates) are legally exempt from child seat requirements.

• For hygiene, safety, and liability reasons, we do not offer shared child seats.

• If needed, please bring your own portable child seat or booster.

Thank you for your understanding.

 

🙋 Frequently Asked Questions (FAQ)

 

Q1: How can I view or manage my booking?

A: After completing your booking, you’ll receive a confirmation email with a "View My Booking" button.
You can use it to review, change, or cancel your reservation (if applicable).

Q2: Do I need to log in to view my booking?

A: No, login is not required. All booking-related actions can be managed through the confirmation email.

Q3: What if I didn’t receive a confirmation email?

A: Please check your spam or promotions folder.
If still missing, contact us and we’ll resend it to you promptly.

Q4: When is payment required?

A: Full payment is required at the time of booking to secure your reservation.

Q5: How late can I cancel?

A: Cancellations must be made at least 7 days in advance. Same-day cancellations and no-shows are fully charged.

📞 Contact Us

If you have any questions, please feel free to reach out:

• Email: info@spiritcattravel.com

• Phone：+1 (737) 228-3887

• WhatsApp:+81 90-4208-3053

• Instagram / Facebook: @sparrowedcattravel

• LINE / WeChat: Available upon request

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